How do I return an item? WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES ON CERTAIN ITEMS. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. NON-RETURNABLE/EXCHANGEABLE ITEMS Gift cards Download Items Custom Items (you will receive a proof for approval before you purchase your items) SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.